Privacy, Security and Cookie Policy


The security of your personal information is VERY important to us.
This privacy policy is reviewed regularly to ensure that it is accurate and up to date – Last review 09/05/2018 11:59

What information do we collect and how do we use it?
To enable us to accept, process and deliver an order to you, we need the following, personally identifiable information:
Billing address, delivery address, email address, telephone number, card number, expiry date, CV2/CVV number, and in the case of telephone orders, details of the model for which you are ordering parts.

How do we collect this information?
You provide us this information either...
i)   By phone if you call and make a telephone enquiry or order.
ii)  Via the forms on our website if you place an order, send a model ID request or create a stock alert request.
iii) By email if you send us an enquiry by email.
iv) By Fax if you send us a fax enquiry or order.

Who we give your information to and why.
To enable us to get your parcel to you, we need to give your delivery address and contact details to the courier, in both printed (on the parcel itself) and digital forms, so that the courier can track your parcel through their IT systems.
The courier we use will be either FedEx, Royal Mail or UPS Ltd.
A copy of your invoice, which will include a list of the parts you’ve ordered and their prices, your invoice address, delivery address, phone number, date of purchase and total paid will be included with the parcel.

We will not give your information to anyone else without first seeking your permission.

Email
We do not operate a mailing list so will not contact you with endless promotional emails.
If you place an order on our website, We will send you order confirmation and despatch notification emails. You may then receive further notifications from the courier, either by email or text.
If we have any problems processing your order, we will contact you either by phone or by email to try to assist in resolving the issue.
We may attempt to contact you by email, phone or letter, only under exceptional circumstances EG a product recall.

Parcel flyers 
We may, on the odd occasion, include a flyer in your parcel, promoting events and other information relating to the David Silver Honda Collection or other motorcycle related events.

Cookies

Session cookies.
Our site uses a session cookie to set and store various choices and selections you have made on our site. For example, the contents of your basket and various site affecting aspects of your login details. These session cookies are necessary for the site to function correctly. If they were disabled, you would be unable to log in or place an order.

Consent to process your data.
Your continued use of our website is taken as an acceptance that you:
1) understand that cookies are being used.
2) consent to the processing of the personal data you provide us.

Google analytics.
We use Google analytics to enable us to monitor how our site is being used and to help us improve your experience as a user of our site.
All the data collected using Google Analytics (including your IP address) is stored and processed by Google Inc.. Google will not associate your IP address with any other data held by Google.

How do we protect your information?
Our web servers use the latest TLS encryption to ensure that when you access your account details and place orders, the information passing between your device and our server is secure, and cannot be accessed by anyone attempting to intercept your information.
We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safe guard personally identifiable information.

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