Terms and Conditions
Pricing on our website is shown both inclusive of VAT (at the UK rate of 20%) for non-business customers within the EU; And excluding VAT for customers outside of the EU, and tax registered businesses who are within the EU, but outside the UK. Every effort is made to ensure all of the prices on our website are correct, but very occasionally an error may occur. We will not accept an order if there is a pricing error and we will notify you as soon as possible.
Motorcycle dealers within the EU
If your business is motorcycle related, located within the EU but outside of the UK and registered for Vat (sales tax) within your own country, you will not be charged Vat. In order to qualify for tax exempt sales, we will require a valid EU VAT registration number on a letter head showing the type of business activity prior to placing your order. Vat refunds cannot be given retrospectively for previous orders.
Trade terms for motorcycle dealers
Dealer pricing is available to bona fide motorcycle businesses. In order to qualify, please fill in our trade application form found on the website. Dealer pricing will only be offered to companies that:
If located within the EU/UK are registered for Vat (sales tax)
Can demonstrate an actual commercial premises with signage via a photograph (a private barn, shed or garage with work bench will not qualify)
Have a website or can supply references of other companies that will verify that there is a significant level of motorcycle related activity
Customers resident outside the European Union
We will not charge VAT/TAX on your order, however please note that you may be liable to pay your own customs taxes on arrival of the goods.
Out of stock parts
If a part is shown as out of stock, you can still add it to your basket and checkout. In this case, your order will not be dispatched until all of the parts have arrived in. However, If you would like us to part ship your order (ie stock parts, then out of stock or special order parts), Please notify us by emailing firstname.lastname@example.org as soon as you have placed your order. Please include the website order number from the order confirmation page (or confirmation email) and the instruction to part ship the order. You will incur a postage charge for each parcel sent.
Our aim is to get your order to you as soon as possible. If all parts are in stock at the time of ordering, despatch will be effected within 2 working days of the order being placed. We automatically use the most cost effective shipping method available. Parts that are not in stock or that are being obtained specifically for you, will take longer. Delivery time for this will vary depending on the nature of the part. 90% of Honda parts being special ordered in will reach us within 3 days. In any event, unless otherwise agreed, if we cannot supply your parts within 30 days of your order being placed due to lack of availability or any other reason, we will reimburse any sum paid and cancel your order.
Overseas customers: Please see the Postage Guide for an explanation of how our overseas postage is calculated. Again we will automatically use the most cost effective shipping method. If you wish to be quoted for shipping charges prior to ordering, please email us a list of the parts you need.
Shipping charge for trade orders placed by shopping cart.
We have introduced a website automated price shipping fee for oversees orders, set by order value. This will speed up processing and give a final charge at the ordering stage. Some high volume/weight trade orders will need to be charged at our actual cost and not the automated rate generated by the website, we will notify you in advance if any order falls within this category.
Wrongly supplied parts
We aim to satisfy all customers. If however we have supplied the incorrect part or the quality is not to your satisfaction, kindly contact us so that we can arrange to have the part returned for a full refund or replacement.
All parts are guaranteed for 6 months from the date of invoice, not from the date of first use. Please contact us to advise us the nature of the problem, so that a return can be arranged. All returns must be accompanied with a copy of the original invoice or notification of invoice or customer number.
Returns for non-business customers within the EU, Distance selling regulation. (Not applicable to customers residing outside the EU and any supplies being used in the course of trade. This excludes orders within the EU from; limited companies, any resellers or mechanics ordering parts to fit to their customer’s motorcycles)
Under the EU Distance Selling Regulations, end user retail customers residing within the EU have a cooling off period of seven working days from the day after delivery of goods. This is an unconditional right to cancel the contract/order for these items. You must inform us in writing or emailing us at: email@example.com quoting your invoice number and stating your intention to cancel your order, within seven days after receipt of you order.
You will then be required to return such goods, complete with the original packaging at your own cost for a full refund. During the cancellation period, you will be required to take reasonable care of the goods.
If you wish to return parts outside the 7 day cooling off period, please contact us first. In most instances we will accept them back for a refund subject to a restocking fee provided:
a) It is a part that we normally currently re-order, with the exception of certain electrical items
b) It is in a new, resalable condition in its original packing
Damaged or missing parts
Any claim for postal or delivery damage or missing parts must be reported within 48 hours of receipt of the parcel.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.