Terms and Conditions
Updated 17/09/2021 14:40
Pricing on our website is shown both inclusive of VAT (at the UK rate of 20%), and excluding VAT for customers outside of the UK. Every effort is made to ensure that all of the prices on our website are correct, but very occasionally, an error may occur. We will not accept an order if there is a pricing error and we will notify you as soon as possible.
Customers located within the European Union
The UK left the EU Customs Union on 1st of January 2021.
Please read the following carefully:
EU Consumer/Non-Business/Private customers.
VAT (Sales tax) and import duty is now payable on any item(s) which have not been made in the UK or EU, that you import from the UK.
In order to reduce delays and courier fees, as well as allowing us to give you a grand total for your order, we will collect VAT (at your local rate) and import duty from you at the point of sale (under the DDP (Delivered Duty Paid) Incoterms scheme) for immediate payment by us to FedEx/DHL at the point of customs clearance in your country. There are fees for customs processing which we will mostly absorb. We have slightly increased the duty payable by 1.3% in order to contribute towards our costs for this. The list below shows your VAT and duty rates payable at the point of ordering.
Country VAT % DUTY % TOTAL %
Austria 20 5 25
Belgium 21 5 26
Bulgaria 20 5 25
Croatia 25 5 30
Cyprus 19 5 24
Czech Rep. 21 5 26
Denmark 25 5 30
Estonia 20 5 25
Finland 24 5 29
France 20 5 25
Germany 19 5 24
Greece 19 5 24
Hungary 27 5 32
Ireland 21 5 26
Italy 22 5 27
Latvia 21 5 26
Lithuania 21 5 26
Luxembourg 17 5 22
Malta 18 5 23
Netherlands 21 5 26
Poland 23 5 28
Portugal 23 5 28
Romania 19 5 24
Slovakia 20 5 25
Slovenia 25 5 30
Spain 21 5 26
Sweden 25 5 30
EU Business and VAT/Sales tax registered customers
The DDP (Delivered Duty Paid) VAT and duty collection service as outlined above is not available to VAT registered customers in the EU. This is because under the DDP Incoterms, you would be unable to reclaim the VAT from your authority if you paid it to us, rather than FedEx whom are making the customs entry on your behalf. Please note that you will require an EORI number to do this.
FedEx will require from you, prior to delivery:
1. Your EORI number.
2. VAT/Duty payable (Your local VAT (see table above) and 3.7% duty) or you may receive an invoice after delivery.
3. A disbursement fee (for paying VAT/Duty in advance) Approx 14.00 Euros or 2% of the invoice value - whichever is greater.
Trade terms for motorcycle dealers
Dealer pricing is available to bona fide motorcycle businesses. In order to qualify, please fill in our trade application form found on the website. Dealer pricing will only be offered to companies that:
If located within the EU/UK are registered for Vat (sales tax)
Can demonstrate an actual commercial premises with signage via a photograph (a private barn, shed or garage with work bench will not qualify)
Have a website or can supply references of other companies that will verify that there is a significant level of motorcycle related activity
Customers resident outside the European Union
We will not charge VAT/TAX on your order. However, please note that you may be liable to pay your own customs taxes on arrival of the goods. If you specify a delivery address within the EU, YOU WILL BE LIABLE to pay VAT on your order. If you are at all uncertain, Please email us BEFORE you place your order.
Out of stock parts
If a part is shown as out of stock, you can still add it to your basket and checkout. In this case, your order will not be dispatched until all of the parts have arrived in. However, If you would like us to part ship your order (ie stock parts, then out of stock or special order parts), Please notify us by emailing email@example.com as soon as you have placed your order. Please include the website order number from the order confirmation page (or confirmation email) and the instruction to part ship the order. You will incur a postage charge for each parcel sent.
Our aim is to get your order to you as soon as possible. If all parts are in stock at the time of ordering, despatch will be effected within 2 working days of the order being placed. We automatically use the most cost effective shipping method available. Parts that are not in stock or that are being obtained specifically for you, will take longer. Delivery time for this will vary depending on the nature of the part. 90% of Honda parts being special ordered in will reach us within 3 days. In any event, unless otherwise agreed, if we cannot supply your parts within 30 days of your order being placed due to lack of availability or any other reason, we will reimburse any sum paid and cancel your order.
Overseas customers: Please see the Postage Guide for an explanation of how our overseas postage is calculated. Again we will automatically use the most cost effective shipping method. If you wish to be quoted for shipping charges prior to ordering, please email us a list of the parts you need.
Extra shipping charges for Trade orders.
Some high volume/weight trade orders will need to be charged at our actual shipping cost and not at the fixed postage rate generated by the website. We will notify you in advance if your order falls within this category.
Wrongly supplied parts
We aim to satisfy all customers. If however we have supplied the incorrect part or the quality is not to your satisfaction, kindly contact us so that we can arrange to have the part returned for a full refund or replacement.
All parts are guaranteed for 6 months from the date of invoice, not from the date of first use. Please contact us to advise us the nature of the problem, so that a return can be arranged. All returns must be accompanied with a copy of the original invoice or notification of invoice or customer number.
Returns for non-business customers within the EU, Distance selling regulation. (Not applicable to customers residing outside the EU and any supplies being used in the course of trade. This excludes orders within the EU from; limited companies, any resellers or mechanics ordering parts to fit to their customer’s motorcycles)
Under the EU Distance Selling Regulations, end user retail customers residing within the EU have a cooling off period of seven working days from the day after delivery of goods. This is an unconditional right to cancel the contract/order for these items. You must inform us in writing or emailing us at: firstname.lastname@example.org quoting your invoice number and stating your intention to cancel your order, within seven days after receipt of you order.
You will then be required to return such goods, complete with the original packaging at your own cost for a full refund. During the cancellation period, you will be required to take reasonable care of the goods.
If you wish to return parts outside the 7 day cooling off period, please contact us first. In most instances we will accept them back for a refund subject to a restocking fee provided:
a) It is a part that we normally currently re-order, with the exception of certain electrical items
b) It is in a new, resalable condition in its original packing
Damaged or missing parts
Any claim for postal or delivery damage or missing parts must be reported within 48 hours of receipt of the parcel.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.